Refund Policy

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last of the goods.

​

2. Exercising the Right

To exercise your right of withdrawal, you must inform us: Trevor's Arts and Crafts Shop, Auf Der Breiten 16, 92366 Hohenfels, trevors_sattel_shop@yahoo.de

You must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

Digital Withdrawal: Since June 2026, you may also use the mandatory "Withdrawal Button" located in the footer of our website to submit your declaration electronically. If you use this option, we will communicate to you an acknowledgement of receipt on a durable medium (e.g., by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

​

3. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

​

4. Return of Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

• Cost of Returns: You will have to bear the direct cost of returning the goods.

• Liability for Depreciation: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

​

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following:

• Goods that are made to the consumer’s specifications or are clearly personalized (e.g., custom-stamped leather goods or leather cut to specific customer lengths).

• Goods which are liable to deteriorate or expire rapidly.

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.